Policies | Katianas Castelletti on Thassos

General Policies

From:  01/06/2026
Until:  30/09/2026

Family Friendly

We welcome guests of all ages.

Our age policy:

  • Adult: 12+ years
  • Child: 2 - 11 years
  • Baby: 0 - 1 years

ID verification may be required at check-in.

We do not offer breakfast, but you will find great options nearby.

Public

Enjoy free Wi-Fi during your stay.

All of our accommodations have air conditioning.

Pets are allowed only on request.

We may request photos and more information about your pet during the booking process to confirm if they are permissible.

All indoor spaces are smoke-free. Smoking is permitted only outside.

You are welcome to host parties under the following condition:

  • You have asked us in advance and received our permission.
Please respect local laws, including Quiet Hours.

If you find anything damaged on arrival, report it within 24 hours of check-in so you are not held responsible.

Please report any damages, big or small, to us immediately during your stay.

You will be responsible for repair costs for damages to walls, doors, windows, screens, furniture, appliances, or other accommodation property.

A baby bed is available free of charge upon request.

You are welcome to bring your own baby bed.

In Greece, Quiet Hours are legally enforced and must be respected. Please avoid disturbing neighbors during the following times:

Summer Season (01/04/2026 - 30/09/2026)
  • 15:00 - 17:30
  • 23:00 - 07:00
Winter Season (01/10/2026 - 31/03/2027)
  • 15:30 - 17:30
  • 22:00 - 07:30
Learn more about the Official Regulations

Please do not throw toilet paper or any other hygiene products in the toilet, as the pipes can become blocked.

If your toilet needs to be unblocked, you will be responsible for the service costs.

Booking Policies

Contact us directly to get our guaranteed best rates. We will confirm availability for your dates; if not available, we may offer alternative dates. We will offer you the best price for your stay. If you accept our special direct booking offer, we will ask you to send a booking deposit to secure your reservation.

If you find a good deal for our accommodation on another website, we will beat that deal with a better one if you book with us directly!

We promise you will not be surprised by hidden fees at any point of the booking process or during your stay with us.

The price we offer you will include:

  • Our guaranteed lowest nightly rate — you will not find a lower price anywhere else!
  • 13% VAT
  • 0.50% City Tax

The price we offer you will not include:

  • Climate Resilience Tax
    • March - October 2.00€ per night
    • November - February 0.50€ per night
At the time of booking, we will need:
  1. Your Full Name
  2. Your Passport or National ID number
  3. Your cellphone number
If the booking is made under a company name, we will also need:
  1. Company Name
  2. Full Address
  3. VAT Number (if applicable)
30% of the total price of your stay.

The booking deposit must be paid in EURO (€) within 3 business days of our payment request. Otherwise, your reservation will not be guaranteed.

These are our secure payment options. We may provide you with more instructions when you are ready to book.

Make a Bank Deposit
Save money with Wise. Get the lowest currency exchange rates when you make a bank transfer.
Pay with Card
Visa
Mastercard
Online Payments
Revolut
Wise
Send a Money Order
Western Union
MoneyGram
Before check-in:
  • Bank deposit (21 days before arrival)
  • Card (21 days before arrival)
  • Money Order (21 days before arrival)

The key will be provided to you after full payment.

14:00 - 00:00

Do you need to check in earlier or later? Let us know at least 48 hours in advance, and we will check for you.

You must present a National ID Card or Passport. We will return these documents to you immediately.

We clean the accommodation every day.

Fresh bath towel change on an as-needed basis.

Fresh bed linen change every 3 days.

Please help us conserve the island's scarce water resources by requesting fewer changes during your stay.

We recommend locking the door when leaving the accommodation.

Please note that we will not bear any responsibility for lost or damaged belongings.

06:00 - 11:00

Need to check out earlier or later? It may be possible depending on availability. Please ask us in advance so we can check and let you know.

We offer free luggage storage. *

* Subject to availability of storage space. Please store your luggage at your own risk. We do not accept responsibility in case of losses or damages.

We cannot provide refunds under any circumstances if you cancel your reservation.

You cannot reschedule your booking.

If you do not arrive on the check-in date of your reservation and we do not hear from you, your reservation will be marked as "no show" and the accommodation will be made available to others. Your deposit will not be refunded.